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This bar graph shows the annual salary for Help Desk Technicians.
Data sourced from O*NET Online, provided by the BLS Occupational Employment and Wage Statistics wage estimates.
This line chart shows the projected job growth over 10 years for Help Desk Technicians.
Projected Growth Rate in Job Openings by 2031: 6%
Data sourced from CareerOneStop, provided by the U.S. Department of Labor.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
If you're interested in starting a career as a help desk technician, you'll find that it's a role vital to the operations of nearly every company that relies on technology. Help desk technicians are the frontline troubleshooters, problem-solvers, and support providers for IT-related issues. Here's a comprehensive guide on how to become one.
Before pursuing this career path, it's important to understand what a help desk technician does:
While some companies may accept candidates with a high school diploma and relevant experience, many prefer candidates with higher education.
Hands-on experience is crucial in the IT field. Here are ways to gain that experience:
A help desk technician must be proficient in various technical areas. Focus on developing these skills:
In addition to technical skills, soft skills are equally important:
Certifications can give you an edge in the job market:
Networking can lead to job opportunities and professional growth:
After preparing yourself with education, experience, and certifications, it's time to apply for help desk technician positions:
Remember, becoming a help desk technician is an ongoing process of learning and skill development. Stay updated on the latest tech trends and continue improving your abilities to progress in your career.
According to the U.S. Bureau of Labor Statistics, employment in computer support specialist occupations is projected to grow 9 percent from 2020 to 2030. This growth is about as fast as the average for all occupations, indicating a steady demand for help desk technicians.
Soft skills are critical in a help desk role as they directly impact customer satisfaction and the ability to resolve issues effectively. Important soft skills include:
Continuing education is vital for staying current with technology trends and advancements. Options include:
Specialization can lead to increased responsibility, higher pay, and better job opportunities. Common specializations include:
Remember that the field of information technology is always evolving, so staying informed about new technologies and industry best practices is crucial for your career growth as a help desk technician.